Telecommunication and utility customers no longer stay with one provider. Nowadays, they can select individual offerings from different providers at any time. Therefore, a customer-centric view is essential to understand each customer’s individual journey. To be a market leader, you need to offer the right services on the right channels at the right time.
DIGITALL develops strategies to optimize the digital experience of your customers and enable you to individualize their journey across all channels. Build agile organizational structures, digital platforms and develop new business models.
Customer service is key to building loyalty. Make a difference with automated self-service options for 24/7 support and a 360° customer view that allows your employees to proactively address problems.
DIGITALL develops digital platforms for marketing, sales and service to create a consistent customer experience with focus on conception, technical implementation, software and system integration.
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The cooperation with our partner DIGITALL was excellent, fast and of very high quality. The new system has been received incredibly positively by our employees and we can already demonstrate an increase in efficiency.
General Manager Technology, 11880 Internet Services AG
Efficient lead management through the introduction of a marketing automation system at Telefónica Deutschland.
The realisation of the uniform customer interface (eKuSS) at Westnetz makes our NON-EDIFACT communication with end customers and market partners digital, transparent and easier across departments. Thanks to DIGITALL who helped with the conception, implementation and operation, our IT, specialist department and system management were able to achieve this goal. I would like to take this opportunity to thank you for the past (and future) cooperation.
Solution Coordinator at e.Kundenservice Netz GmbH on behalf of Westnetz – 2021
We support you with Big Data solutions, AI-driven automation and optimize consumer experience. Enable your teams with telco solutions for marketing, sales, and services.
With DIGITALL you can digitalize your B2C and B2B journey management based on Salesforce Industry and Oracle solutions. Create personalized customer journeys supported by AI (Artificial Intelligence) and customer analytics, including chatbots and fully digitalized process automation.
Increase marketing, sales, and service efficiency with digital process automation and AI. Benefit from a wide variety of solutions for your employees and consumers with:
Transform your legacy IT systems to a sustainable cloud-native IT architecture for more flexibility, transparency, and mobility.
We apply the Full SAFe solution approach (Scaled Agile Framework) for telecommunications, which reduces complexity, increases productivity and offers more transparency.