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Senior Support Engineer

About the job

At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.

This is your job:

  • Monitor system health and act proactively in case of an issue
  • Diagnose and troubleshoot technical issues.
  • Research and identify solutions to software and hardware issues.
  • Track complex computer system issues through to resolution
  • Apply configuration changes, security patches and improvements.
  • Trigger builds and deployments when needed
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Prepare accurate and timely reports upon request.
  • Document technical knowledge in the form of notes and manuals.
  • Ability to work on-site

Your qualifications:

  • Very good knowledge in containerization technologies, including Docker and Kubernetes
  • Good understanding of computer systems and communication protocols.
  • Ability to diagnose and troubleshoot technical issues.
  • Excellent problem-solving and communication skills.
  • Familiar with Grafana and Prometheus. Ability to create dashboards and alert configuration
  • Ability to provide step-by-step technical help, mainly in written and occasionally in verbal.
  • Working level understanding of Git
  • Hands-on experience with Linux environments is a benefit
  • 3+ years experience in the IT field
  • Work experience as a L2/L3 Technical Support Engineer, or similar role is a benefit
  • BS degree in Information Technology, Computer Science or relevant field.

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

Are you ready to start your DIGITALL journey?