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Senior ServiceNow Functional Consultant

About the job

At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

DIGITALL is looking for an experienced Senior ServiceNow Functional Consultant to join our growing team. In this role, you will work closely with business stakeholders and technical teams to gather requirements, design ServiceNow solutions, and support the successful implementation of platform capabilities. You will help optimize business processes, provide functional expertise, and ensure that ServiceNow solutions deliver maximum value to our customers.

This is your job

  • Analyze business requirements and translate them into effective ServiceNow solutions aligned with organizational goals and best practices.
  • Collaborate with stakeholders, business users, and technical teams to gather, document, and validate functional requirements.
  • Design and configure ServiceNow applications, workflows, forms, catalogs, and dashboards to support business processes.
  • Lead workshops, requirement-gathering sessions, and solution demonstrations with customers and internal teams.
  • Provide functional expertise across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SPM, or other platform capabilities.
  • Create and maintain functional specifications, process documentation, user stories, and acceptance criteria.
  • Support solution design reviews and ensure alignment with ServiceNow platform standards and governance.
  • Coordinate and support User Acceptance Testing (UAT), including test planning, execution, and defect resolution.
  • Advise customers on process optimization and ServiceNow best practices to maximize platform value.
  • Participate in project planning, estimations, and delivery activities within Agile or hybrid project environments.
  • Provide training, knowledge transfer, and post-implementation support to business users and administrators.
  • Stay current with ServiceNow product releases, new features, and industry trends.
  • System setup and configuration
  • System demonstration

your qualifications

  • Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
  • Proven experience as a ServiceNow Functional Consultant (5+years experience), Business Analyst, or a similar ServiceNow-focused role.
  • Strong understanding of ServiceNow platform capabilities and core modules, particularly ITSM and related workflows.
  • Experience gathering, analyzing, and documenting business requirements and translating them into functional solutions.
  • Excellent stakeholder management, communication, and facilitation skills.
  • Knowledge of ITIL principles and IT service management processes.
  • Experience working in Agile, Scrum, or other iterative delivery methodologies.
  • Ability to bridge the gap between business and technical teams and drive consensus among stakeholders.
  • Strong analytical and problem-solving skills with attention to detail.
  • Experience supporting UAT, process design, change management, and user training activities.
  • ServiceNow Certified System Administrator (CSA) certification and CIS-ITSM are preferred.
  • Additional ServiceNow certifications such as, CIS-CSM, CIS-HRSD, or CIS-SPM are considered an advantage.
  • Fluent English, both written and spoken; additional languages are a plus.
  • German language skills are considered a strong advantage.
  • Self-motivated, customer-oriented, and capable of managing multiple priorities in a dynamic environment.

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

Are you ready to start your DIGITALL journey?