Retail, Logistics, Consumer Goods, Fashion & Luxury

Contact Us
Contact Us

For satisfied customers along the entire lifecycle

The demands of the modern consumer are increasing constantly. To stay on top in the competitive global market, companies need to offer а seamless experience combined with excellent service, personalization and sophisticated loyalty programs. In sectors such as luxury goods, but also in the B2B market, the growing expectations of consumers and partners create the need for digital touchpoints that are connected to the stationary experience.

DIGITALL offers omni-channel solutions to help you generate and consolidate consumer data and connect the point of sale with eCommerce offerings, enabling a fully automated journey that includes billing, delivery updates and 24/7 (self-) service options.

Adopting sales excellence as well as AI-driven processes and decision-making is critical to maintaining competitive advantage and staying ahead in terms of B2B partner management and revenue generation.

Reach your consumers across all channels with AI-based individual messages and services, and create engaging customer relationships to boost customer lifetime value.


Number of
Experts:

80+


Number of
Projects:

200+


Years of
Expertise:

12+

Retail & Luxury Solutions

Digital Journey
for Retail Services

We help you develop an engaging customer experience that builds loyalty and trust. Create AI-driven individual journeys for your customers across all channels for a rich, personalized experience and deliver relevant tailored information thanks to a 360° customer view. Adopt a unified commerce strategy for a seamless experience both stationary and digitally and benefit from in-store experience and clienteling.

AI enables you to promote and recommend the right products to targeted consumers and increase the success rate.

Last but not least, digitizing your customer services allows you to increase efficiency and gain an edge over your competition.

Optimize your retail processes by connecting marketing, sales and service, and automating digital processes. Integrate customer journey design for a better customer-centricity.

We provide Direct-to-Consumer strategies and enable you to use AdTech and MarTech. With our omni-channel integration, you can offer your customers a seamless experience.

Furthermore, you can reduce shopping cart abandonment with the right payment solutions and keep an eye on the supply chain with modern logistics processes.

For your partner management, we offer tailored sales excellence modules, quotation processes and loyalty programs.

DIGITALL supports you with the integration and operation of data, systems and processes. We will help you with data integration and integrate your cloud systems (ERP, CRM, Loyalty, Logistics). Our expert services are available to design your future integration architecture and support you with our technology services, relieving the burden on your operations team.

Additionally, we support you with:

  • Orchestration layers
  • DevOps services
  • MarTech as service
  • Integration strategy
  • System migration
  • API-driven development

Globalization and digital transformation have changed the way we process data. The increase of digital operations drives the need for secure systems. Additionally, global markets are subject to a wide variety of specific legal requirements, restrictions and regulations. We provide support in implementing and managing processes to comply with global retail standards, local legal regulations (such as GDPR) and specific market regulations.

Customer Packaged Goods Solutions

Digital Journey
for CPG Services

Create unique customer relations with personalized, AI-driven customer journeys. We deliver Direct-to-Consumer as well as a marketing strategy that allows you to reach your customers directly. Our modern solutions will fit your individual business needs and create seamless customer experiences across all channels.

Additionally, we support you with:

  • B2B CRM & production forecasting
  • PaaS strategies, IoT and subscription model
  • Retail execution application
  • AI-based or -supported processes
  • Loyalty programs and strategy

Reduce the workload on your sales, production and marketing teams by connecting and automating digital processes. With an omni-channel integration, you can offer customers a seamless experience and get a 360° insight on their behavior and needs.

Additionally, we support you with:

  • Direct-to-Consumer solutions
  • CPQ & Order-to-cash
  • POS integration
  • Data-driven decisions
  • Interaction-based communication

DIGITALL supports you with the integration and operation of data, systems and processes. We will help you with data integration and integrate your cloud systems (ERP, CRM, Loyalty, Logistics). Our expert services are available to design your future integration architecture and support you with our technology services, relieving the burden on your operations team.

Additionally, we support you with:

  • Orchestration layers
  • DevOps services
  • MarTech as service
  • Integration strategy
  • System migration
  • API-driven development

Globalization and digital transformation have changed the way we process data. The increase of digital operations drives the need for secure systems. Additionally, global markets are subject to a wide variety of specific legal requirements, restrictions and regulations. We provide support in implementing and managing processes to comply with global retail standards, local legal regulations (such as GDPR) and specific market regulations.