Public Sector, NGO & Higher Education

Contact Us
Contact Us

For an Innovative Digital Citizen Journey

For the Public Sector, NGO and Higher Education institutions, the need for innovative, high-speed and digital solutions has increased massively in recent years. Personalized user experiences need to fit many different stakeholders and journeys across long-lasting lifecycles (e.g., via Citizen UX, Electronic ID, fundraising & volunteer management, virtual campuses, etc.).

These solutions must be secure, accessible, and easy to use (e.g., via Cyber Security, Hyperautomation, Hybrid Cloud).

Our DIGITALL industry experts help companies, organizations and institutions to optimize their processes, digitalize their user journeys and expand their services.

We offer a wide range of services such as Cyber Security, Cloud & Managed Services, Data & AI, CRM & Workplace as well as Technological Services to support our customers with the necessary know-how and resources to further develop their tech stack.

We create applications from scratch for our customers, extend their capacities with IT resources and implement solutions from our numerous technology partners for a successful digital transformation.


Number of experts
involved in this industry:

10+


Number of Customers
In this Industry:

5+


Years of Expertise
In the Industry:

10+

person-years

NGO Solutions

Digital Journey

Our solutions help you provide personalized, smart journeys for all your donors, volunteers and other stakeholders. Keep a 360° view on your projects, programs and missions and provide positive experiences to increase engagement.

  • An AI-driven personalized journey from donors to programs to impact reporting
  • Unified fundraising strategy
  • Grant management
  • Program management digitalization
  • Optimized data integration and reporting methods
  • 360° view of your projects, programs and missions

With process automation, you can increase efficiency and transparency and find new ways to deliver your messages and services to your target audience.

  • Digital process automation for service & marketing
  • Integrated donor & volunteer journey design
  • Direct-to-Donors and -Volunteers
  • Program and services management
  • Centralized communications
  • Real time data & analytics
  • Field insights

Our experts support you in streamlining your roadmap with the implementation, so you reach your goals, optimize your processes and are able to further develop your mission and programs.

  • Integration & operation of data, systems & processes
  • End-to-end donor management
  • Process optimization
  • Integrated solutions (CRM, e-sourcing, program management, loyalty & reward programs, etc.)
  • Digital strategy and impulse programs

We're experts in Cyber Security and data regulations as well as compliance management and will make sure that all new processes and systems are aligned with your standards. Furthermore, we make sure that your data is more secure than ever.

  • Secure & compliant digital services
  • GDPR
  • Audits and certifications
  • Intrusion detection
  • Security logs
  • Incident management
  • Data encryption
  • Impact assessment

HIGHER EDUCATION SOLUTIONS

Digital Journey

Our solutions help you provide personalized, smart journeys for your students and alumni and optimize processes for your faculty and other staff. Keep a 360° view on your projects, programs and data and provide positive experiences to increase engagement and share information.

  • AI-driven personalized customer journeys
  • Applicant engagement
  • Digital onboarding advisory
  • Streamline services for students
  • 360º views of every user
  • Automate & personalize fundraising campaigns & processes

With process automation, you can increase efficiency, create more transparency and find new ways to deliver your messages and services to your target audience. Help your students, faculty, and staff navigate their daily life and tasks easily with intuitive interfaces and efficient processes.

  • Engagement efficiency with digital process automation
  • Automated journeys for students
  • Financial insights across the institution
  • Data analysis to drive your institution's success
  • Personalized engagement campaigns for students and staff
  • Events campaign management

Our experts support you in streamlining your roadmap with the implementation processes, to ensure that you use the right solutions for your requirements. We help you set up end-to-end management of all your stakeholders, from your students to your alumni.

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  • Integration & operation of data, systems & processes
  • Democratize education through digital channels
  • End-to-end student management
  • Cloud systems integration (ERP, CRM, marketing)
  • Integrated solutions for central data management
  • Improved reporting AI

We're experts in Cyber Security and data regulations as well as compliance management and will make sure that all new processes and systems are aligned with your standards. Furthermore, we make sure that your data is more secure than ever.

  • >Secure & compliant on all channels
  • >GDPR
  • >Audits and certifications
  • >Intrusion detection
  • >Security logs
  • >Incident management
  • >Data encryption
  • >International Standard Classification of Education (ISCED 2011)

Public Sector Solutions

Cloud
Solutions

In order to provide highly available and secure services, we have our focus on building cloud and hybrid cloud solutions to meet the needs of the public sector.

As a company born in the cloud, we strongly believe in implementing SaaS, PaaS and IaaS solutions.

We have even gone one step further by building our own datacenter and cloud infrastructure for enabling the latter offerings.

All this allows us to deliver premium consulting and support for government institutions on their cloud journey.

We realize that citizens demand easy-to-use, intuitive and efficient ways for interacting with government institutions. To fulfill that demand, we partner with the most renowned vendors of AI solutions such as IBM, Microsoft, etc.

Moreover, we bring proven experience in the digitalization of administrative services, acquired through the delivery of e-Form and e-Register solutions.

The interoperable electronic identity is a cornerstone in the digital transformation journey for all governments. Added security, building more inclusive EU society, generating economies at scale and reducing administrative costs are just some of the artefacts of the eID solution. Moreover, DIGITALL’s approach to electronic identity addresses the associated challenges in terms of scalability and compliance with the eIDAS regulation.

Public services are increasingly moving online to enable a better experience for citizens and improve government efficiency and transparency. The digitalization process facilitates data access and sharing, but also comes with new risks and attack vectors, which require the adoption of new and relevant security measures. In addition, the sensitivity of the processed information calls for a new generation of mature and sophisticated cyber security policies, processes and tools to comply with global and local regulations and build trust in society.

We respond to these challenges by embracing the power of content-driven protection (e.g. DLP) combined with a Security Operations Center, which provides complete visibility and the ability to act instantly when incidents occur, and in many cases – prevent incidents before they even happen.