As co-exhibitors at the Service Summit, the companies showcased AI's role in empowering businesses with data-driven Service Management.
Hamburg/ Germany - December 3, 2024
DIGITALL and ServiceNow highlighted their partnership at the Service Summit in Hamburg, held on November 20-21. As co-exhibitors at the Customer Service trade fair and conference, the two companies showcased how their collaboration leverages artificial intelligence (AI) and data-driven service management to empower businesses in the DACH region and beyond.
At the core of their presentation was a shared mission: to help companies make customer-centric decisions, increase operational efficiency, and adapt swiftly to ever-changing market demands. Together, DIGITALL and ServiceNow demonstrated how businesses can integrate systems and use data, AI and automation to enhance customer care, uncover new revenue streams, and reduce operational costs.
2024 marks a transformative year for the DIGITALL-ServiceNow alliance, following last year’s announcement. With over two decades of expertise in Service Management and multiple awards for excellence, DIGITALL views its partnership with ServiceNow as key to revolutionizing workflows and unlocking the full potential of modern service management for its customers. DIGITALL builds on its core strength in deep industry and operational expertise, offering high customizations of ServiceNow’s standard solutions, and maximizing platform utility and ROI to drive impactful transformation.
“As part of our strategic partnership with ServiceNow, we’ve been focusing on industries such as Utilities, Construction (Property Management), Telecommunications, Public Services and FSI,” shared Diana Mirleva, VP Strategic Alliances at DIGITALL. “Our aim is to refine and enhance the joint services we offer, creating added value and unlocking success for our clients in these sectors. We’ve already successfully tapped into great opportunities in utilities and property management, showcasing our ability to deliver tailored industry-specific solutions. This partnership is not only accelerating our growth but also providing our customers with advanced AI-driven solutions that transform customer interactions and streamline the management of large volumes of operations, services and data.”
Karl-Heinz Tölkes, Sr. Director, GPC Leader -EMEA Central at ServiceNow, highlighted the impact of the partnership: “Our partnership with DIGITALL highlights the critical synergy between our solutions and an expert-driven implementation to create unparalleled opportunities for businesses to thrive in a rapidly changing market. Together, we are driving innovation that empowers companies in Europe to enhance efficiency, improve agility, and unlock new potential across industries.”
DIGITALL has also made significant investments this year to enhance joint offerings. The partnership underscores a long-term commitment to supporting local businesses with innovative solutions and facilitating digital transformation. By combining DIGITALL’s expertise in customer relationship management (CRM), workflow management, cybersecurity, and data-driven AI with ServiceNow’s platform, the collaboration is delivering transformative results across diverse industries.
More information on DIGITALL’s ServiceNow Services can be found here.
About DIGITALL
DIGITALL is a European provider of digital solutions and services with over 20 years of experience in the global market. The company offers a comprehensive range of innovative solutions and services that support core business processes in critical areas such as CRM & Workplace, Cyber Security, Data & AI, Digital Consulting, ESG, Software Engineering, and Cloud & Managed Services.
DIGITALL has established strong partnerships with leading technology vendors and is a key partner of Microsoft, Salesforce, and ServiceNow in Europe, providing consulting, implementation, and reselling support.
With a dedicated team of 1000 experts operating from 16 locations across 8 countries, DIGITALL maintains a global presence.