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Benefits and Challenges of Managed Customer Support Services

Oct 19, 2022 by Juliane Waack

Find out what your company can gain from outsourcing services and which foundations are important to ensure high quality, flexibility and expertise.

5 major CX and CRM trends in insurance

Oct 12, 2022 by Juliane Waack

The insurance industry is in the middle of a huge shift towards customer centricity, user-friendly systems, and a new focus on digital innovation.

Spotlight Spain: Digital frontrunner that needs more cloud-adoption

Oct 5, 2022 by Juliane Waack

Spain is amongst the top 10 EU countries when it comes to digital readiness but why does the Spanish economy ignore cloud and big data?

How digital is the construction industry in the DACH region?

Sep 28, 2022 by Juliane Waack

The construction industry in the DACH market lags behind when it comes to digitalization. But the pandemic and other global events necessitate a change.

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