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Technical Writing and Instructing Coordinator

About the job

At DIGITALL we dont just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

 

The Instructor / Writer plays a key role in designing, developing, and delivering high-quality learning experiences and written content that support organizational goals and user needs. This role focuses on creating engaging learning assets, managing training programs, and collaborating with stakeholders to ensure content is relevant, effective, and aligned with business objectives. The Instructor / Writer contributes to continuous improvement, innovation, and a client-centered approach to learning and content development. Need to visit the office 4 days a week.

This is your job

  • Learning Asset Development and Maintenance
    Design, develop, and maintain high-quality instructional materials, including training content, documentation, guides, and digital learning assets.
    Ensure content is accurate, up-to-date, and aligned with organizational standards.
  • Innovation and Client-Centered Development
    Identify opportunities to enhance learning strategies through innovative approaches and tools.
    Adapt content and delivery methods based on client and learner needs.
  • Training Program Management
    Plan, coordinate, and deliver training programs (virtual, in-person, or hybrid).
    Evaluate training effectiveness and continuously enhance program quality.
  • Project Management
    Manage content and training development projects from initiation to completion.
    Ensure timely delivery, resource coordination, and alignment with project goals.
  • Stakeholder Collaboration and Engagement
    Work closely with subject matter experts, business stakeholders, and cross-functional teams to gather requirements and validate content.
    Maintain strong relationships to ensure alignment and engagement throughout the development process.
  • User Experience and Continuous Improvement
    Apply user-centered design principles to create intuitive and engaging learning experiences.
    Gather feedback and use data to improve content effectiveness and learner satisfaction.

Key Responsibilities

  • Technical Skills:
    Proficiency in content development, instructional design methodologies, learning tools, and content management systems
    Experience with digital learning platforms and documentation tools
  • Business Skills:
    Strong project management, stakeholder alignment, and requirements gathering capabilities
    Ability to align content and training initiatives with business objectives
  • Adaptable Skills:
    Ability to manage multiple priorities, adapt to changing requirements, and deliver under deadlines
    Strong problem-solving and continuous improvement mindset
  • Communication & Collaboration:
    Excellent written and verbal communication skills
    Strong interpersonal skills with the ability to work effectively across teams and with diverse stakeholders
  • Creative & Analytical Thinking:
    Ability to translate complex information into clear, engaging, and user-friendly content
    Attention to detail with a focus on quality and usability.

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

Are you ready to start your DIGITALL journey?