How Deutsche Schaden-Service achieved 5x faster case handling and 80% labor cost savings with AI-powered input management.
Frankfurt, Germany – April 1st 2026
Every day, insurance providers handle a steady flow of requests, including claims notifications, documents, and follow-ups from emails and digital channels. Managing this volume efficiently requires both speed and accuracy, yet much of the work traditionally relies on manual review, classification, and routing.
At Deutsche Schaden-Service (DSS), growth ambitions were constrained by handling around 15,000 inherently diverse claims per year. Structuring these cases required extensive manual effort, creating a bottleneck that prevented the organization from scaling.
To address this challenge, DSS partnered with us at DIGITALL. With over 25 years of experience in digital solutions and services, we brought our expertise in enterprise platforms and process automation to eliminate manual bottlenecks and enable scalable claims processing.
Together, we implemented an AI-driven Input Management solution that captures, classifies, and processes incoming customer requests across multiple channels. From there, everything runs through one streamlined workflow: the system extracts the key details and sends them automatically to the downstream system for further processing.
To keep the process reliable, there’s a simple safeguard in place, called human-in-the-loop. If the data transfer ever fails, the case is handed to an employee who can quickly check the information and resend it. This only happens in rare cases but ensures the workflow continues smoothly and the data remains accurate.
This gives DSS a high degree of automation while still keeping full transparency and control.
The results speak for themselves. By automating intake and classification, DSS reduced average case handling time from 10 minutes to 2 minutes, achieving roughly 80% savings in manual processing effort and enabling growth without additional full‑time staff.
“This is exactly the type of workflow that shows how AI can scale operations across industries,” the project team explains. “By combining intelligent automation with human oversight, organizations can increase efficiency while maintaining control over quality and outcomes.”
For DSS, this project marked an important milestone as one of the company’s first practical AI use cases, realized with DIGITALL’s support. The transformation means faster processing, more efficient operations, and more time for employees to focus on actual case handling without being slowed down by manual data entry and routine work.
For us at DIGITALL, this project highlights our ongoing focus on AI-driven services and solutions. We are continually expanding our portfolio in this area, and this collaboration with DSS is a strong example of how we translate advanced technology into real value. By working closely with our customers to identify practical use cases, we ensure that AI enhances core business processes and delivers measurable results.
Read the full customer story and watch the video testimonial here.
About Deutsche Schaden-Service
Deutsche Schaden-Service GmbH is one of Germany’s leading claims management service providers, covering every stage of claims handling and repair coordination. Nationwide, it offers insurance companies the assessment, valuation, and repair of property and liability claims. By combining digital processes with expert knowledge and professional service, DSS ensures fast, efficient, and customer-oriented claims settlement and repair. Find more information at https://www.deutscheschadenservice.de/.
About DIGITALL
DIGITALL is a European provider of digital solutions and services with 25 years of experience in the global market. The company offers a comprehensive range of innovative solutions and services that support core business processes in critical areas such as CRM & Workplace, Cyber Security, Data & AI, Software Engineering, and Cloud & Managed Services.
DIGITALL has established strong partnerships with leading technology vendors and is a key partner of Microsoft, Salesforce, and ServiceNow in Europe, providing consulting, implementation, and reselling support.
With a dedicated team of 1000 experts operating from 16 locations across 8 countries, DIGITALL maintains a global presence.