The latest ranking in the DQBG study highlights DIGITALL’s position as a reliable and recognized partner for digital solutions and services in Germany.
Frankfurt am Main, Germany – August 6th, 2026
We continue our series of industry accolades in 2026: In the recent “Excellent Service 2026” study, DIGITALL has once again been recognized for outstanding performance for service quality, accessibility, expertise, and customer satisfaction.
Conducted by the German Quality & Evaluation Society (DQBG), the study evaluates companies using an innovative combination of AI-supported online analysis and a representative public survey. The overall assessment focuses on four dimensions: service quality, accessibility & responsiveness, employee competence & friendliness, and customer satisfaction. The aim is to recognize companies that excel in customer service, demonstrate proven quality, and maintain a consistent focus on customer needs.
At DIGITALL, we believe that service quality entails translating complex challenges into practical and sustainable solutions while always keeping our customers’ specific needs at the forefront. We ensure accessibility and fast response times through well-coordinated processes, distributed teams, and digital tools, enabling us to provide reliable, timely support to our customers. To enhance competence and friendliness, we continuously invest in professional development and foster a respectful, open company culture that values appreciation both internally and in our interactions with customers. We view customer satisfaction not just as a goal but as a key benchmark for our work, as evidenced by our long-standing partnerships and a high recommendation rate.
Our recent ranking in the “Excellent Service 2026” study, along with numerous other industry accolades, reinforces our commitment to continuing our path and setting new benchmarks for service and consulting quality.
Here are our recent industry recognitions for 2026:
- “Pioneer of Transformation 2026” (F.A.Z. Institute)
- “Germany’s Most Innovative Companies 2026” (FOCUS magazine)
- “Best Service 2026” (F.A.Z. Institute)
- “Excellent Customer Consulting 2026” (DEUTSCHLAND TEST)
About the Study
The “Excellent Service 2026” study was conducted by the German Quality & Evaluation Society (DQBG). Companies were evaluated based on a representative public survey and an AI-supported analysis of over 2.5 million online posts. To be listed in the final ranking, companies were required to have at least 30 meaningful reviews and an overall score of at least four stars in the four equally weighted categories: service quality, accessibility & responsiveness, employee competence & friendliness, and customer satisfaction.
About Deutsche Qualitäts-& Bewertungsgesellschaft
Deutsche Qualitäts- & Bewertungsgesellschaft is a German company based in Hamburg that analyzes companies and brands and stands for independent evaluations, transparent awards, and impactful quality seals. For more information: https://www.dqbg.de/
About DIGITALL
DIGITALL is a European provider of digital solutions and services with 25 years of experience in the global market. The company offers a comprehensive range of innovative solutions and services that support core business processes across critical areas, including AI Services & Solutions, CRM & Workplace, Cyber Security, Data Services, Cloud & Managed Services, and Software Development.
DIGITALL has established strong partnerships with leading technology vendors and is a key partner of Microsoft, Salesforce, and ServiceNow in Europe, providing consulting, implementation, and reselling support.
With a dedicated team of 1000 experts operating from 16 locations across 8 countries, DIGITALL maintains a global presence.