Dynamics 365 Senior Business Analyst – Refer

Advice on a CRM vision and roadmap based on added value to the client’s business strategy
Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes
Moderate Envisioning Workshops to ensure future value add of the platform for the client
Support and advice for the Product Owner and Stakeholder of the client
Documentation of the processes and the proposal for the functional solution architecture
Taking care of the right user adoption concepts incl. Change Management and Training
Presentation of the functional and technical requirements to the customer
Link between the department and the project/development team
Facilitation, implementation and documentation of requirements workshops
Advice on setting up the backlog for (technical) work packages
Configuration & light Customizations of the System

4-5 years practical working experience on the Microsoft Dynamics 365 Customer Engagement platform
Knowledge of the following modules: Microsoft Dynamics 365 CE (Customer Insights Journeys, Customer Service, Sales, Field Service), Contact Center Power Platform Configuration & Implementation Microsoft Dynamics/ Power Platform certification
Knowledge in GenAI & Copilot
Requirement Engineering
Product Backlog Management (DevOps, Jira)
Agile project methodology
Ability to deal with conflict and goal-oriented communication (in German and English)
Process thinking
Moderation skills
Management of the customer on business process owners
Solution-oriented approach
Clear and simple communication of relevant technical details
High degree of self-organization
Structured approach and flexibility

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

Are you ready to start your DIGITALL journey?