Vienna, Austria – March 18th 2025
Enhanced AI-driven solutions from ServiceNow and DIGITALL revolutionize customer and field service management across diverse industries.
At the “Put AI to Work” Summit held in Vienna in March, we continued our journey of strengthening our partnership with ServiceNow through new initiatives across the DACH region. This event marks our second collaboration with ServiceNow in Vienna this year, focusing on AI’s potential to revolutionize operations and support local businesses with innovative solutions that drive digital transformation.
Building on this collaboration, as a key ServiceNow partner in Customer Service Management (CSM) and Field Service Management (FSM), particularly in Austria, we are committed to joint projects that help DACH market companies deliver faster, more personalized customer experiences and enhance field service efficiency across complex networks and diverse platforms. Together with ServiceNow, we showcase practical demos highlighting how AI transforms workflows, streamlines data processing, leverages insights, enhances operational transparency, and boosts efficiency—enabling better, faster, and more personalized service across organizations of all sizes and industries.
With over 25 years of experience in services across industries, DIGITALL seamlessly implements ServiceNow solutions that are adaptable to various sectors. We have a strong focus on Utilities, Construction (Property Management), Telecommunications, Public Services, and FSI, backed by numerous projects that deliver unmatched flexibility and alignment with sector-specific business needs. Our expertise enables highly customized ServiceNow solutions, reinforcing DIGITALL’s commitment to maximizing client potential through tailored, industry-specific innovations.
We translate this commitment into proactive action for the energy sector where ServiceNow technology can offer a significant impulse to the smart meter rollout – a critical concern for energy providers and meter operators in the coming years. Utilities across Europe are required to install smart meters for both residential and commercial customers, in line with government mandates to modernize the energy grid, reduce carbon footprints, and improve efficiency.
Starting in 2025, the smart meter rollout presents a complex challenge for the industry in terms of scheduling, customer communication, field service coordination, and ensuring IT systems, procurement, and installation capacities can meet both mandatory and voluntary demands. Through proactive communication and demos, showcasing the capabilities of ServiceNow’s platform, DIGITALL aims to equip and guide companies to leverage the power of AI to streamline operations, provide transparency, unify data, and enhance communication, ultimately revolutionizing field service management for the future.
About DIGITALL
DIGITALL is a European provider of digital solutions and services with over 25 years of experience in the global market. The company offers a comprehensive range of innovative solutions and services that support core business processes in critical areas such as CRM & Workplace, Cyber Security, Data & AI, Digital Consulting, ESG, Software Engineering, and Cloud & Managed Services.
DIGITALL has established strong partnerships with leading technology vendors and is a key partner of Microsoft, Salesforce, and ServiceNow in Europe, providing consulting, implementation, and reselling support.
With a dedicated team of 1000 experts operating from 16 locations across 8 countries, DIGITALL maintains a global presence.