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Desktop Integration and Support Engineer

About the job

At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.

This is your job:

  • Proven experience is Systems Administration of Windows 10/11 client/server and Microsoft Office 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Teams, Cisco Webex and other desktop application to maintain stable and effective desktop platform.
  • Good working knowledge of MS Active Directory/Azure AD/Intune administration, as it relates to support of group policies and login scripts.
  • Experience with virtual/remote desktop & application platforms such as Citrix CVAD, XenDesktop, XenApp Server, XenServer/VMware ESX and Cisco AnyConnect VPN and Palo Alto Prisma.
  • Perform troubleshooting for incidents that require software and network analysis, in close collaboration with other ITS client services teams.
  • Experience with scripting and programming technologies such as VBScript, PowerShell, WMI & ADSI with VB/J script is desirable.
  • Experience with Splunk for log management, monitoring, and analysis and ability to create and manage Splunk dashboards, alerts, and reports to support IT operations and security monitoring.
  • Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
  • Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security.

Your qualifications:

  • Minimum 5 years of related experience related to desktop OS platform engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:
    • SCCM/Intune for Windows
    • Office 365 Suite;
    • Modern Browsers like Edge/Chrome
    • Active Directory User & Computer Management and GPOs
    • Supporting Windows OS and desktop applications on virtual platforms such as Citrix Virtual Desktop
  • Strong communication skills in English (written and oral).
  • Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.
  • Ability to adequately plan and prioritize own work and team work while resolving competing demands.
  • Ability to effectively apply creative and practical problem-solving skills on a regular basis.
  • Strong project management capabilities demonstrated through experience managing IT projects.
  • Certification in ITIL V3 Foundation in Service Management is a plus.
  • Certification in SAFe v6 is a plus

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

Are you ready to start your DIGITALL journey?