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Design and User Reaserch Specialist

About the job

At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

Description of the position: The role is hands-on and execution-focused, with responsibility for conducting research, synthesizing findings, and sharing insights to inform product and service decisions. The User Researcher will help ensure user needs are understood and represented throughout the delivery lifecycle, while working within established design and product frameworks.

This is your job

  • Plan and conduct user research across ITSOP engagements, including discovery, generative, and evaluative research activities.
  • Select and apply appropriate research methods based on project needs, timelines, and constraints.
  • Analyze and synthesize research findings into clear, practical insights.
  • Create research artifacts such as usability reports, personas, journey maps, and summaries as required.
  • Work closely with Product Managers, Designers, and Engineers to integrate research into agile delivery cycles.
  • Maintain regular communication with internal Design and Product teams to ensure alignment of research goals and outcomes.
  • Identify opportunities to improve research efficiency and consistency within ITSOP.
  • Be familiar with, and stay current on, design best practices and standards.

Your qualifications

  • Strong portfolio of past work, or something that can be shared showcasing that work.
  • A minimum of five years experience conducting user research, including experience translating user research insights into actionable design recommendations.
  • Proven experience with using user research and analytics tools to provide product concrete recommendations.
  • Proficiency and/or knowledge of industry-standard design tools, including Figma, Invision, Optimal Workshop, and Dovetail.
  • Strong design skills, good grasp of visual hierarchy and ability to create clean designs that follow best practices.
  • Ability to work in a fast-paced and agile development environment.
  • Strong knowledge of Information Architecture principles and best practices, and ability to create organized, intuitive interfaces.

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

Are you ready to start your DIGITALL journey?