Junior Cloud Support Engineer

Sofia, Sofia City Province, Bulgaria

At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates on a global scale with over 1,500 employees across 28 offices in 13 countries located in Europe and North America.

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Position overview:

We are looking for one of our big enterprise clients a Cloud Support Engineer. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

This is your job:

  • Work on shifts
  • React on critical incidents related to SAP cloud products
  • Configure monitoring environment for constant observability of SAP products
  • Drive problem management process and resolution.
  • Collaborate with different teams on ongoing incidents
  • Monitor incident queues
  • Work on expanding the team portfolio of supported products
  • Participate into implementation of continuous improvement tasks
  • Regularly share knowledge, findings and updates with your teammates
  • Work alongside development on making SAP products more stable and reliable

Your qualifications:

  • Eager to learn more and expand your knowledge of new IT technologies.
  • Fluency in English language is a must
  • Capability to work under pressure
  • Be reliable and take accountability for your work
  • Ability to troubleshoot and analyze technical problems
  • Pro-activeness and high degree of self-organized working style
  • Accurately complete tasks with close attention to all aspects of work
  • Be a good team player in an international setup
  • Experience in any of below fields is considered as advantage:
  • SAP Business Technology Platform
  • Cloud technologies IaaS, PaaS, SaaS, Cloud Foundry and K8s
  • Monitoring tools
  • Work on customer tickets

Organizational information:

  • All applications will be treated in strict confidentiality
  • Please note that only shortlisted candidates will be invited to an interview

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