How do you effectively manage your product in a digital market where customers are flocking to new business models (sharing and subscription economy) and transparency is key for successful business operations?
The automotive, manufacturing and constructing industries all face similar challenges when it comes to digitalization. With the right solutions, they can master them to gain advantage over the competition.
Achieve transparency over your products and assets by connecting systems, data and processes, and empower your teams with AI-driven, automated solutions.
Discover new business models with subscription-based services and strengthen your portfolio by offering your customers modification and configuration options.
Create individualized customer journeys and let your stakeholders take part in these journeys to establish a consistent, transparent and healthy ecosystem.
With DIGITALL, you get the right technologies and services tailored to your specific needs and customers.
DIGITALL brought a wealth of experience, particularly in designing and developing Salesforce solutions. Communication and cooperation were always solution-oriented and efficient. We completed the project on time, within budget, and to the required quality standards. Many thanks to DIGITALL for their excellent support!
Christoph Zinkel
Group Head of Commercial Excellence at Semperit AG
We’re perfectly positioned for the future with Dynamics 365 and DIGITALL as consulting partner. Our system allows continuous optimization and we are able to react flexibly to new requirements. That way, we can offer only the best customer experience.
Dennis Ahler
Head of Global CRM, KELVION
DIGITALL offers deep industry understanding and broad technology knowledge. It was easy to work with DIGITALL, they enriched us and our digital transformation projects with helpful best practices and supported a complex global project in about 20 locations.
Tobias Rölz
Executive Vice President Market & Digital Services, Komax Group
We had the feeling with Salesforce that it is a platform that also thinks more from the customer’s point of view and can therefore better map customer wishes and, on the other hand, enables us to make adjustments quickly.
Christian Schneider
CIO, Vitra AG
With the introduction of Salesforce Sales Cloud, customer information is used more easily, and customer behavior is displayed more transparently. This makes it possible to plan activities better and develop opportunities in a targeted manner. Through the transparency of activities, deviations are recognized and reacted to earlier. The Sales Cloud defines a global basis that maps the entire process and is seamlessly synchronized with the ERP system from SAP used by HUBER+SUHNER.
HUBER+SUHNER
DIGITALL is an extremely competent firm. We have no hesitation whatsoever in recommending DIGITALL. We are truly impressed with the performance: the Salesforce system was implemented without a hitch, teamwork was very constructive, and all our targets were fully achieved.
Nadja Riedweg
Department Manager Communication & CRM, Pavatex
We were looking for a state-of-the-art CRM solution to map the complex customer journeys in the automotive supplier business. With DIGITALL as a partner, we have adapted the already strong Salesforce.com Sales Cloud solution to our needs. In addition to a great understanding of the automotive supplier business and our specific processes, DIGITALL contributed its experience to enrich the tool with intelligent optimizations and to further rationalize the processes to be mapped.
Nikolai Bradke
Project Manager Sales Digitalization
Oliver Abt
Global Salesforce CRM Project Lead
With the introduction of the Salesforce Service Cloud, easy collaboration across several levels was made possible with clear escalation paths and the use of service levels as well as the integration of customer communication. In addition, a self-service portal for customers was provided with the help of the Salesforce Experience Cloud.
HUBER+SUHNER
We will support you with automotive-specific solutions to create AI-driven, personalized customer journeys across any channel. Deliver personalized experiences with the right processes for marketing, sales and service. Build customer loyalty and retention with high-class services.
What is more, create journeys for other stakeholders, like OEMs, financial services and suppliers for strong, long-lasting and trusting relationships.
Increase sales, service and marketing efficiency by connecting, digitalizing and automating data and processes.
As an OEM, we provide direct and indirect sales to your end customers and as a supplier, we optimize your Tier 1- to Tier n-sales. Use commerce platforms and omni-channel customer portals for a seamless experience across different channels without any information loss and deliver better self-service options for your customers and partners.
Offer your customers configurations or use the data of financing plans for more flexibility and to implement marketing automation for your stakeholders.
We support you with the integration and operation of your data, systems and processes with agile project methods and additional resources to bridge know-how and service gaps.
Our experts will manage integrations into your existing IT landscape for holistic processes and more transparency. The implementation of agile Business Intelligence for the automotive sector will give you an edge over your competition.
Additionally, we offer you resources to scale your business and successfully deliver within strict timeframes:
We will help you establish secure and compliant digital automotive services that meet different global and regional requirements.
Our experts can support you in establishing product compliance, adhering to global norm standards and using best practices and the latest technology trends for your supply chain.
We will support you with manufacturing-specific solutions to create AI-driven, personalized customer journeys across every channel. With solutions for marketing, sales, service and commerce, you can deliver seamless journeys that will increase customer loyalty and drive engagement with your brand.
Our experts will help you with establishing customer journey management within your company, for customer-centric processes and communication.
Increase marketing, sales and service efficiency by connecting, digitalizing and automating data and processes.
Support your sales with sales agreements and get a better view of your production forecasting. Implement asset-based service processes and offer your customers portals and B2B commerce applications for personalized self-service.
Benefit from modern trends such as the Internet of Things to collect data from your machines and provide optimized up-time through proactive service. Individualize your customer’s experience and take advantage of new business models such as subscription models or usage-based pricings for more flexible offers.
We will support you with the integration and operation of your data, systems and processes.
Our experts can help you with the integration, whether of your ERP system, or the subscription platform Zuora for different payment models. We implement and optimize the platform for you to fit your needs. Additionally, we can connect and integrate different collaboration tools such as email and DMS to enhance transparency and teamwork across different offices.
With our Managed Services, you can rely on our experts’ skills and know-how and concentrate on your core business.
We will support you with specific solutions to create AI-driven, personalized customer journeys across every channel. Deliver individual customer journeys with solutions for marketing, sales, service and commerce and implement customer journey management in your company with the help of our technical and strategical experts.
Embrace artificial intelligence to offer the right content on the right channel at the right time to the right customer.
Increase marketing, sales and service efficiency by connecting, digitizing and automating data and processes. Optimize your sales with a 2/3-way sales channel through wholesalers, craftsmen all the way to end customers for more consistency and put the building object at the heart of your organization.
Offer your customers portals and commerce platforms for easy self-service solutions.
Our experts will support you with the implementation and use of marketing automation for stakeholders (architects, planners, wholesalers and craftsmen) and end customers. This way, everyone can be part of your journey.
We will support you with the integration and operation of your data, systems and processes.
Whether it is ERP, RFP platform (e.g., Docu, media, SIMAP) or collaboration tools to connect teams and other stakeholders (e.g., mail, DMS), our experts help you with the integration and connection of systems, platforms and applications.
With our Managed Services, you can rely on our experts’ know-how and concentrate on your core business.
You have a use case or want to see a demo?
Contact us and we’ll get back to you as soon as possible.